Versions Compared

Old Version 2

changes.mady.by.user Stacey Hamilton

Saved on

compared with

New Version 3

changes.mady.by.user Stacey Hamilton

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Table of Contents

Introduction

This page provides guidance on creating an account on Red Hat Jira (issues.redhat.com) or Red Hat Confluence (spaces.redhat.com).  

Accessing Jira for the first time

Red Hat employees

  1. Fill out the Red Hat SSO new account form for employees. This will generate a request for an SSO user name. You will be sent instructions on how to set your SSO passwordan email asking you to confirm your email and set up a password (if you don't get an email, you can access the customer portal with your ID and reset your password from there).
  2. Access the Red Hat Jira URL: https://issues.redhat.com/
  3. Click the Log In button at the top right corner.
  4. Enter your SSO user name and password on the sso.redhat.com log-in page. 
    1. If you have forgotten your password, select Forgot your password? and your password will be emailed to you.
  5. After logging into SSO, you will be redirected to Jira. Select your language preference and avatar. 

Non-Red Hat employees

  1. For non-Red Hat employees, access the Red Hat Jira URL at https://issues.redhat.com/
  2. Click on the Sign-Up button in the right top corner. 
  3. Create a Red Hat account at the SSO portal that appears by entering your email address and name and creating a password.  
  4. After creating your Red Hat account, you will be redirected to Jira. If not, access it at https://issues.redhat.com/ and log in with the account information you just created. 

Accessing Confluence for the first time

Note
Confluence accounts are granted to Red Hat employees only, with a few exceptions (certain IBM employees who collaborate with Red Hat employees).

Accessing Confluence (spaces.redhat.com) requires a valid SSO/customer portal account. If you already have a valid Red Hat Jira account, then you can request a Confluence account from the Jira and Confluence team by following the instructions below. If you don't have a valid Red Hat Jira account, you will need a valid SSO/customer portal account.  

If you have a valid Red Hat Jira or SSO account

  1. Send a request to rh-issues@redhat.com and request a Confluence account.
  2. Include your name, email address, and SSO user name. 

If you don't have a valid Red Hat Jira or SSO account

  1. Fill out the Red Hat SSO new account form for employees. This will generate a request for an SSO user name. You will be sent instructions on how to set your SSO passwordan email asking you to confirm your email and set up a password (if you don't get an email, you can access the customer portal with your ID and reset your password from there).
  2. Once you have a valid SSO user name and password, send a request to rh-issues@redhat.com and request a Confluence account. 
  3. Include your name, email address, and SSO user name.
  4. Access the Red Hat Confluence URL:  https://spaces.redhat.com/ and log in with your SSO user name and password.

...