Page History

...

1. If the partners working in your project use their partner company email addresses for their Jira accounts, PME can enable automation that automatically sets the security level to Red Hat Partner and automatically sets the Contributing Groups field to the appropriate partner group when a person from the same domain opens a new Jira ticket. See Managing partner interactions in Jira (internal Red Hat page) for more details.
2. Project admins can create custom automation rules to set the security level to Red Hat Partner and the Contributors and/or Contributing Groups field as appropriate based on a specific trigger.

FAQ

I'm a partner that collaborates on issues in a particular Jira project, and I can't see any issues. Why?

I'm a partner that collaborates on issues in a particular Jira project, and I can see some issues but not all of the issues I'm linked to. Why?

I'm a Red Hat employee, and I can't see some of the issues partners are working on. Why?

I'm a Red Hat employee, and I want to manage partner access in my project through a group rather than individual access. What do I do?

I'm a Red Hat employee, and I want new partner-opened issues to default to visibility to that partner's group. What do I do?