If you are external to Red Hat and need to access a JSM support portal, follow these directions:

• Visit the support portal's URL: https://issues.redhat.com/servicedesk/customer/portals
• If you already have a customer portal or Jira account, log in with your user name and password. 
• If you don't have a customer portal or Jira account, select Register for a Red Hat Account.

• Enter the required information: 
  • Choose a Red Hat login
  • Choose a password
  • Enter first and last names and email address.
• Select Create My Account.
• You will be sent a verification email to the email address you entered.
• Verify your email.
• Return to the support portal's URL and log in using the login and password you just created.