This page is intended to keep external Red Hat Partners and Customers who access our Red Hat Jira and Confluence instances informed about our upcoming migration to Atlassian Cloud. 

Migration Overview

Summary: We are migrating Jira, Confluence, and Jira Service Management from Data Center to Atlassian Cloud. The migration will happen either March 7-8 OR March 14-15. 

What is happening?

  • Red Hat is migrating its existing Jira, Jira Service Management (JSM), and Confluence Data Center instances to Atlassian Cloud.
  • The migration is structured as an initial "lift and shift" of current tools and compatible third-party applications, followed by a future focus on modernization.
  • Primary drivers for this migration include enhancing efficiency, reducing time to value, increasing performance reliability, and a more streamlined user experience.
  • Our main objective is to ensure the migration does not introduce unintentional regression of functionality to any user.

When is the migration?

  • Go-live is Monday, March 16. The migration will start sometime on the afternoon or evening (NA-time) on Friday, March 13 and continue through the weekend (March 14-15). During that weekend and after migration, our current Data Center instance will become read-only. 

Who is impacted?

  • All users of Jira (issues.redhat.com), Confluence (spaces.redhat.com), and Jira Service Management across Red Hat, including project owners and admins, and collaborative partners will migrate to the new Atlassian Cloud instance. 

Information for Customers and Partners

Accessing the environment

Question: I am a customer, how should I log in?

Answer:

  • Customers should use their primary company email to log in to Atlassian Cloud. 
    • If your company already uses Atlassian Cloud: Your login credentials for your company's Atlassian accounts and Red Hat's Atlassian Cloud will be the same.
    • If your company does not use Atlassian Cloud: Should you encounter login issues after our migration, a password reset will grant you access.

Question: I am a partner, how should I log in?

Answer:

  • After migration, you will log in using your primary company email address (the one you use for your internal company systems), not your current @redhat.com email.
  • Partners who wish to retain their Jira account history (comments, created issues, assigned issues, and other related data) tied to their current @redhat.com account, will need to share their primary company email address with us. Look at for a communication with more information. 
  • More details on the justification for why partners need to use their company email addresses to log in, is documented in our User Account Policy here. 




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