The User Tools Plugin, maintained by PME, allows Jira admins to merge multiple Jira usernames belonging to the same user. This page documents what kind of actions this tool currently does and does not support. PME is working toward enhancing the functionality of this tooling with epic
RH1-4588
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Getting issue details...
STATUS
. Username mentioned in comment Username mentioned in the issue description Username used in project lead and default assignee Username used in component lead and default assignee Username used in archive projects project lead Username used in archive projects component lead Username used in User Picker fields; for example: "Duplicate user accounts" section "Search index update for user" section Mandatory to enter username while merging User account Wrong Username Entered to merge User Same Username Entered to Merge User Account Update group when user merged Overview
Supported functionality for end users
Function Notes If username is tagged in the Jira issue comment, then it will be updated with the new username after merge. If username is tagged in the Jira issue description, then it will be updated with the new username after merge. If username is used in Project lead or Default assignee in Project summary page, then it will be updated with the new username after merge. If username is used in Component lead or Default component assignee in projects Components list, then it will be updated with the new username after merge. If username is used in Project lead Project summary page of archived projects, then it will be updated with the new username after merge. If username is used in Component lead in projects Components list in archived projects, then it will be updated with the new username after merge. If username is added in the user picker fields (Single user picker or Multiple user picker), then it will be updated with the new username after merge. If from user assigned in some groups, it will be removed. Unsupported functionality for end users
Function Notes Username in project role After a user merge, user in project role is not changed. Must be manually updated. Username in general filters Username changed in issues, but username is not updated in filters. Must be manually updated. Username in board administrator Username in quick filters, swimlanes, card colors, and card layout Username in rich filters Username in watchers field Username used in Archive Projects project role Username used in Archive Boards Administrator Username in Filters Viewers and Editors Permission added as a single user Username not modified in filter for editor and viewers Username in Dashboard Viewers and Editors Permission added as a single user Username not modified in dashboard for editor and viewers Username in Advanced Roadmaps permission added as a single user in both View and Edit permissions Username used in automation rules Username used in Bugzilla settings User merge for watchers field Supported functionality for admins
Function Notes Unsupported functionality for admins
Function Notes Audit log
Overview
Content Tools